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Badr ARHAD

Badr ARHAD

IT Operations Expert

35 years old
Driving License
Employed Available
I'm Badr Arhad, an Agile IT Operations Expert with 16 years in IT, starting at Dell in 2008 as a technical engineer. My journey has spanned operational and team management, emphasizing customer service.

Since 2014, at Atos, as a Service Delivery Lead, I spearhead a global team of over 100 engineers and staff, ensuring excellence in service delivery across various IT domains. My role encompasses the strategic optimization of service desks, application management, and infrastructure operations, fostering a culture of innovation and high performance.

Now as Head of Global IT Implementation within Webhelp and Concentrix, I oversee project implementations, service establishment, and strategic process deployment, ensuring operational excellence. I lead engineers and staff globally, nurturing a collaborative team culture. My credentials are fortified with certifications in Operational Excellence, Six Sigma Black Belt, QMS Auditor/Lead Auditor, ITIL® V3 & V4, Professional Scrum Master I, Risk Management, Process Improvement and Mapping, and Lean Management, underpinning my skills in quality and IT service management, agile methodologies, risk management, and lean principles.

Currently, I focus on scalable service frameworks and process enhancements for long-term business goals, advocating continuous improvement and maintaining our competitive edge in IT.
October 2009 to October 2011

Bac+5 - IT Engineer Specialized on MIAGE

Ecole marocaine des Sciences d'Ingénieurs

Graduated in methods applied in business management
October 2008 to October 2009

Bac+4 - IT Engineer

Ecole Marocaine des Sciences d'Ingénieur

Network and IT engineering
October 2006 to October 2009

Specialized Technician in Computer Systems and Networks

Institut Supérieur de Gestion et d'Informatique

Best Of Class
September 2003 to August 2006

Bachelor's degree in experimental sciences

Mly Driss 1st High school