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Badr ARHAD

Head of Global IT Implementation

34 years old
Driving License
Casablanca (20200) Morocco
Employed Available
I am Badr Arhad, a seasoned Agile IT Operations Expert with a dynamic 16-year career in the IT industry, marked by a trajectory of progressive leadership and innovation. My journey began at Dell in 2008 as a technical engineer, where I developed a deep understanding of operational and functional team management, and cultivated a strong acumen for customer service across various sectors.

In 2014, I joined Atos, where I significantly enhanced service delivery for a key strategic account. My role was critical in optimizing operations across service desks, application domains, and infrastructure management, showcasing my ability to manage complex IT environments.

Currently, as the Head of Global IT Implementation, I am at the forefront of executing project implementations, establishing comprehensive services, and deploying strategic processes that underscore continuous improvement and service transition. My expertise lies in driving the deployment of innovative IT solutions worldwide, ensuring they are seamlessly integrated and deliver operational excellence.

I lead by example, managing over 100 engineers and support staff across diverse geographical and cultural landscapes, fostering a collaborative and high-performing team culture. My leadership is further solidified by my certifications in IT Project Management and IT Processes, including PSM, Safe, ITIL V4, V3 (OSA) and Prince 2 Practitioner in addition to several other certifications.

In my present role, I am dedicated to the development and implementation of scalable service frameworks and process enhancements that are not only efficient but also future-proof, ensuring they support long-term business goals and adapt to evolving market demands. My commitment to continuous improvement and service transition is unwavering, as I constantly seek to refine our operations and maintain our competitive advantage in the IT sector.
Skills

SAFe for Lean Entreprise

  • Organizational Agility
    Expert
  • Lean Portfolio Management
    Expert
  • Entreprise Solution Delivery
    Expert
  • Agile Product Delivery
    Expert
  • Team and Technical Agility
    Expert
  • Continuous Learning Culture
    Expert
  • Lean-Agile Leadership
    Expert

SCRUM (Certif. PSM)

  • Professional SCRUM Master
    Expert
  • SCRUM Master
    Expert

ITIL OSA (Certif.) : Operational Support and Analysis

  • Incident Management
    Expert
  • Problem Management
    Expert
  • Change Management
    Expert
  • Service Desk Management
    Expert

PRINCE2® Practitioner Certificate in Project Management

  • Project Management
    Advanced

Technical Skills

  • Microsoft Azure
    Expert
  • Amazon Web Services (AWS)
    Good
  • VMware
    Good
  • System and Database Engineering
    Good
  • Business Intelligence
    Good

Lean Management

  • Six Sigma Yellow Belt
    Advanced