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Service Delivery Manager

33 years old
Driving License
Employed Available
Multilingual Agile Delivery Manager certified on IT Project Management and IT Processes with more than 14 years of IT End to End professional experience (Customer, production and process management).

This End to End experience started on 2008 with Dell, as a technical engineer, climbing up the rungs helps to learn how to manage both of operational, functional teams and different customers on different scopes.

Once I had enough experience to manage big accounts, Atos hired me to support the account service team for one of the biggest, strategic and confidential account on 2014 for which I had to improve the different services starting from the service desk, applications scopes and then Infrastructure perimeters.

Managing different teams (more than 100 engineers and function support) on different countries with different cultures and on different scopes helped me to have a largest vision and collaboration.

Now I’m seeking for new opportunities and new challenges to improve myself and provide my expertise, support and knowledge to other teams and companies.