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IT Operations Expert

35 years old
Driving License
Professional Status
About Me
I am Badr Arhad, a seasoned Agile IT Operations Expert with a dynamic 16-year career in the IT industry, marked by a trajectory of progressive leadership and innovation. My journey began at Dell in 2008 as a technical engineer, where I developed a deep understanding of operational and functional team management, and cultivated a strong acumen for customer service across various sectors.

In 2014, I joined Atos, where I significantly enhanced service delivery for a key strategic account. My role was critical in optimizing operations across service desks, application domains, and infrastructure management, showcasing my ability to manage complex IT environments.

Currently, as the Head of Global IT Implementation, I am at the forefront of executing project implementations, establishing comprehensive services, and deploying strategic processes that underscore continuous improvement and service transition. My expertise lies in driving the deployment of innovative IT solutions worldwide, ensuring they are seamlessly integrated and deliver operational excellence.

I lead by example, managing over 100 engineers and support staff across diverse geographical and cultural landscapes, fostering a collaborative and high-performing team culture. My leadership is further solidified by my certifications in IT Project Management and IT Processes, including PSM, Safe, ITIL V4, V3 (OSA) and Prince 2 Practitioner in addition to several other certifications.

In my present role, I am dedicated to the development and implementation of scalable service frameworks and process enhancements that are not only efficient but also future-proof, ensuring they support long-term business goals and adapt to evolving market demands. My commitment to continuous improvement and service transition is unwavering, as I constantly seek to refine our operations and maintain our competitive advantage in the IT sector.
  • Global IT Implementation Leadership: Lead and oversee the implementation of global IT projects, ensuring they are delivered on time, within budget, and meet the specified requirements.
  • Level 3 Support Management: Direct the Level 3 support team, responsible for handling advanced technical issues and escalations beyond the capabilities of the standard support teams.
  • Strategy and Planning: Develop and execute a strategic plan for global IT implementation and support, aligning with the overall business strategy and technological advancements.
  • Cross-Functional Collaboration: Collaborate with various departments and IT teams to ensure cohesive and effective implementation of IT systems and services.
  • Team Leadership and Development: Manage, mentor, and develop a diverse team of IT professionals, fostering a culture of continuous improvement and excellence.
  • Quality Assurance and Compliance: Ensure that all IT implementations and support activities adhere to quality standards and comply with relevant regulations and company policies.
  • Stakeholder Management: Engage and communicate effectively with stakeholders at all levels of the organization to ensure alignment and support for IT initiatives.
  • Resource Management: Allocate resources efficiently, including budget, personnel, and technology, to support IT implementation and support activities.
  • Process Improvement: Continuously evaluate and improve IT implementation and support processes for greater efficiency, effectiveness, and user satisfaction.
  • Technology Innovation: Stay abreast of emerging technologies and industry trends to drive innovation in IT implementation and support services.
  • Incident and Crisis Management: Oversee the management of critical incidents, ensuring rapid and effective resolution and minimizing impact on business operations.
  • Reporting and Analytics: Provide regular reports and analysis on IT implementation and support performance, using data to drive decision-making and improvements.