With over 17 years of experience in IT infrastructure and operations, I specialize in leading high-performing teams and delivering scalable, secure, and resilient server solutions across the EMEA region. My career began at Dell in 2008, and since then, I've held pivotal roles at Atos, EOS, and Concentrix, where I've consistently driven operational excellence and innovation.
In my current role as Associate Director – Global Server (EMEA) at Concentrix, I oversee server infrastructure strategy and operations across Western Europe, Central & Eastern Europe, Middle East, and Africa. I lead a distributed team, ensuring alignment with global standards while addressing regional business needs. My responsibilities include managing budgets, ensuring compliance with regional regulations (e.g., GDPR, NIS2), and driving initiatives such as platform upgrades and hybrid infrastructure rollouts.
My leadership is underpinned by a suite of certifications, including Six Sigma Black Belt, ITIL® V3 & V4, Professional Scrum Master I, and Lean Management. These credentials reflect my commitment to quality, agile methodologies, and continuous improvement.
I am passionate about fostering collaborative cultures, mentoring future leaders, and leveraging emerging technologies to drive business value.
In my current role as Associate Director – Global Server (EMEA) at Concentrix, I oversee server infrastructure strategy and operations across Western Europe, Central & Eastern Europe, Middle East, and Africa. I lead a distributed team, ensuring alignment with global standards while addressing regional business needs. My responsibilities include managing budgets, ensuring compliance with regional regulations (e.g., GDPR, NIS2), and driving initiatives such as platform upgrades and hybrid infrastructure rollouts.
My leadership is underpinned by a suite of certifications, including Six Sigma Black Belt, ITIL® V3 & V4, Professional Scrum Master I, and Lean Management. These credentials reflect my commitment to quality, agile methodologies, and continuous improvement.
I am passionate about fostering collaborative cultures, mentoring future leaders, and leveraging emerging technologies to drive business value.
Group Manager - Global Server
Concentrix
July 2024
to April 2025
Full-time
Morocco
- Ensure alignment of server technology with the business's overall objectives.
- Ensure the global infrastructure's scalability, reliability, and performance.
- Manage and mentor a team of server administrators, system engineers, and other IT staff.
- Promote team development, set clear performance objectives, and foster a collaborative work environment.
- Define and implement operational standards, policies, and procedures to ensure consistent performance and security of global server assets.
- Work closely with other IT and business units to meet global business requirements.
- Ensure server systems adhere to regulatory requirements and organizational security policies.
- Manage vendor relationships, negotiate contracts, and ensure compliance with service-level agreements.
- Plan, budget, and oversee the server infrastructure spending globally.
- Collaborate with regional IT teams to ensure smooth operation of servers and related services.
- Act as a point of contact for escalations and critical issues pertaining to the server environment.
- Lead server-related projects, including upgrades, migrations, and deployments, ensuring projects are completed on time and within budget.
- Drive innovation by evaluating emerging server technologies and incorporating them into global strategies when applicable.