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IT Operations Expert

35 years old
Driving License
Professional Status
About Me
I am Badr Arhad, a seasoned Agile IT Operations Expert with a dynamic 16-year career in the IT industry, marked by a trajectory of progressive leadership and innovation. My journey began at Dell in 2008 as a technical engineer, where I developed a deep understanding of operational and functional team management, and cultivated a strong acumen for customer service across various sectors.

In 2014, I joined Atos, where I significantly enhanced service delivery for a key strategic account. My role was critical in optimizing operations across service desks, application domains, and infrastructure management, showcasing my ability to manage complex IT environments.

Currently, as the Head of Global IT Implementation, I am at the forefront of executing project implementations, establishing comprehensive services, and deploying strategic processes that underscore continuous improvement and service transition. My expertise lies in driving the deployment of innovative IT solutions worldwide, ensuring they are seamlessly integrated and deliver operational excellence.

I lead by example, managing over 100 engineers and support staff across diverse geographical and cultural landscapes, fostering a collaborative and high-performing team culture. My leadership is further solidified by my certifications in IT Project Management and IT Processes, including PSM, Safe, ITIL V4, V3 (OSA) and Prince 2 Practitioner in addition to several other certifications.

In my present role, I am dedicated to the development and implementation of scalable service frameworks and process enhancements that are not only efficient but also future-proof, ensuring they support long-term business goals and adapt to evolving market demands. My commitment to continuous improvement and service transition is unwavering, as I constantly seek to refine our operations and maintain our competitive advantage in the IT sector.
  • Offshore Team Management: Lead and manage the offshore IT service team, ensuring effective performance, productivity, and alignment with the company’s objectives.
  • Client Relationship Management: Act as the primary point of contact for clients, managing and nurturing relationships, and ensuring high levels of satisfaction with IT services.
  • Project Management: Oversee and coordinate offshore IT projects, ensuring they are delivered on time, within scope, and budget.
  • Quality Assurance: Ensure the delivery of high-quality IT services and solutions, implementing quality control processes and standards.
  • Communication: Facilitate clear and effective communication between offshore teams and onshore stakeholders, bridging any cultural or time zone differences.
  • Resource Management: Allocate and manage resources effectively, including staffing, budgets, and IT infrastructure.
  • Risk Management: Identify, assess, and mitigate risks associated with offshore IT operations.
  • Compliance and Security: Ensure that offshore IT operations comply with relevant laws, regulations, and best practices, particularly in data security and privacy.
  • Reporting and Documentation: Prepare and present regular reports on offshore IT operations, performance metrics, and project status to senior management.
  • Innovation and Improvement: Continuously seek opportunities for improvement in offshore IT operations and service delivery, staying updated with emerging technologies and industry trends.