With over 17 years of experience in IT infrastructure and operations, I specialize in leading high-performing teams and delivering scalable, secure, and resilient server solutions across the EMEA region. My career began at Dell in 2008, and since then, I've held pivotal roles at Atos, EOS, and Concentrix, where I've consistently driven operational excellence and innovation.
In my current role as Associate Director – Global Server (EMEA) at Concentrix, I oversee server infrastructure strategy and operations across Western Europe, Central & Eastern Europe, Middle East, and Africa. I lead a distributed team, ensuring alignment with global standards while addressing regional business needs. My responsibilities include managing budgets, ensuring compliance with regional regulations (e.g., GDPR, NIS2), and driving initiatives such as platform upgrades and hybrid infrastructure rollouts.
My leadership is underpinned by a suite of certifications, including Six Sigma Black Belt, ITIL® V3 & V4, Professional Scrum Master I, and Lean Management. These credentials reflect my commitment to quality, agile methodologies, and continuous improvement.
I am passionate about fostering collaborative cultures, mentoring future leaders, and leveraging emerging technologies to drive business value.
In my current role as Associate Director – Global Server (EMEA) at Concentrix, I oversee server infrastructure strategy and operations across Western Europe, Central & Eastern Europe, Middle East, and Africa. I lead a distributed team, ensuring alignment with global standards while addressing regional business needs. My responsibilities include managing budgets, ensuring compliance with regional regulations (e.g., GDPR, NIS2), and driving initiatives such as platform upgrades and hybrid infrastructure rollouts.
My leadership is underpinned by a suite of certifications, including Six Sigma Black Belt, ITIL® V3 & V4, Professional Scrum Master I, and Lean Management. These credentials reflect my commitment to quality, agile methodologies, and continuous improvement.
I am passionate about fostering collaborative cultures, mentoring future leaders, and leveraging emerging technologies to drive business value.
Offshore/Service Delivery Manager
Atos
January 2020
to December 2021
Full-time
Casablanca
Morocco
- Offshore Team Management: Lead and manage the offshore IT service team, ensuring effective performance, productivity, and alignment with the company’s objectives.
- Client Relationship Management: Act as the primary point of contact for clients, managing and nurturing relationships, and ensuring high levels of satisfaction with IT services.
- Project Management: Oversee and coordinate offshore IT projects, ensuring they are delivered on time, within scope, and budget.
- Quality Assurance: Ensure the delivery of high-quality IT services and solutions, implementing quality control processes and standards.
- Communication: Facilitate clear and effective communication between offshore teams and onshore stakeholders, bridging any cultural or time zone differences.
- Resource Management: Allocate and manage resources effectively, including staffing, budgets, and IT infrastructure.
- Risk Management: Identify, assess, and mitigate risks associated with offshore IT operations.
- Compliance and Security: Ensure that offshore IT operations comply with relevant laws, regulations, and best practices, particularly in data security and privacy.
- Reporting and Documentation: Prepare and present regular reports on offshore IT operations, performance metrics, and project status to senior management.
- Innovation and Improvement: Continuously seek opportunities for improvement in offshore IT operations and service delivery, staying updated with emerging technologies and industry trends.