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Service Delivery Manager

34 years old
Driving License
Casablanca (20200) Morocco
Employed Available
Multilingual Agile Delivery Manager certified on IT Project Management and IT Processes with more than 16 years of IT End to End professional experience (Customer, production and process management).

This End to End experience started on 2008 with Dell, as a technical engineer, climbing up the rungs helps to learn how to manage both of operational, functional teams and different customers on different scopes.

Once I had enough experience to manage big accounts, Atos hired me to support the account service team for one of the biggest, strategic and confidential account on 2014 for which I had to improve the different services starting from the service desk, applications scopes and then Infrastructure perimeters.

Managing different teams (more than 100 engineers and function support) on different countries with different cultures and on different scopes helped me to have a largest vision and collaboration.

Now I’m seeking for new opportunities and new challenges to improve myself and provide my expertise, support and knowledge to other teams and companies.

Bac+5 - IT Engineer Specialized on MIAGE

Ecole marocaine des Sciences d'Ingénieurs

October 2009 to October 2011
Graduated in methods applied in business management

Bac+4 - IT Engineer

Ecole Marocaine des Sciences d'Ingénieur

October 2008 to October 2009
Network and IT engineering

Specialized Technician in Computer Systems and Networks

Institut Supérieur de Gestion et d'Informatique

October 2006 to October 2009
Best Of Class

Bachelor's degree in experimental sciences

Mly Driss 1st High school

September 2003 to August 2006