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Badr ARHAD

Head of Global IT Implementation

34 years old
Driving License
Casablanca (20200) Morocco
Employed Available
I am Badr Arhad, a seasoned Agile IT Operations Expert with a dynamic 16-year career in the IT industry, marked by a trajectory of progressive leadership and innovation. My journey began at Dell in 2008 as a technical engineer, where I developed a deep understanding of operational and functional team management, and cultivated a strong acumen for customer service across various sectors.

In 2014, I joined Atos, where I significantly enhanced service delivery for a key strategic account. My role was critical in optimizing operations across service desks, application domains, and infrastructure management, showcasing my ability to manage complex IT environments.

Currently, as the Head of Global IT Implementation, I am at the forefront of executing project implementations, establishing comprehensive services, and deploying strategic processes that underscore continuous improvement and service transition. My expertise lies in driving the deployment of innovative IT solutions worldwide, ensuring they are seamlessly integrated and deliver operational excellence.

I lead by example, managing over 100 engineers and support staff across diverse geographical and cultural landscapes, fostering a collaborative and high-performing team culture. My leadership is further solidified by my certifications in IT Project Management and IT Processes, including PSM, Safe, ITIL V4, V3 (OSA) and Prince 2 Practitioner in addition to several other certifications.

In my present role, I am dedicated to the development and implementation of scalable service frameworks and process enhancements that are not only efficient but also future-proof, ensuring they support long-term business goals and adapt to evolving market demands. My commitment to continuous improvement and service transition is unwavering, as I constantly seek to refine our operations and maintain our competitive advantage in the IT sector.
Experiences
  • Process Management
  • Service Level Agreement management
  • Production Committees Management
  • Service Continuous Improvement
  • Services/People Management (114 FTE)
  • Customer Management
  • People Management (45 FTE)
  • Continual Service Improvement Management
  • End users Satisfaction management
  • Capacity Management
  • Customer Management
  • 24/7 Service Level Agreement Management
  • People Management (40 engineers & Support and function supports)
  • IDP Management
  • Customer Satisfaction & Compliancy Management
  • Technical and Functional Expert
  • SLA Management
  • Escalation Management
  • Satisfaction and Compliancy Management
Skills

SAFe for Lean Entreprise

  • Organizational Agility
    Expert
  • Lean Portfolio Management
    Expert
  • Entreprise Solution Delivery
    Expert
  • Agile Product Delivery
    Expert
  • Team and Technical Agility
    Expert
  • Continuous Learning Culture
    Expert
  • Lean-Agile Leadership
    Expert

SCRUM (Certif. PSM)

  • Professional SCRUM Master
    Expert
  • SCRUM Master
    Expert

ITIL OSA (Certif.) : Operational Support and Analysis

  • Incident Management
    Expert
  • Problem Management
    Expert
  • Change Management
    Expert
  • Service Desk Management
    Expert

PRINCE2® Practitioner Certificate in Project Management

  • Project Management
    Advanced

Technical Skills

  • Microsoft Azure
    Expert
  • Amazon Web Services (AWS)
    Good
  • VMware
    Good
  • System and Database Engineering
    Good
  • Business Intelligence
    Good

Lean Management

  • Six Sigma Yellow Belt
    Advanced
Education

Bac+5 - IT Engineer Specialized on MIAGE

Ecole marocaine des Sciences d'Ingénieurs

October 2009 to October 2011
Graduated in methods applied in business management

Bac+4 - IT Engineer

Ecole Marocaine des Sciences d'Ingénieur

October 2008 to October 2009
Network and IT engineering

Specialized Technician in Computer Systems and Networks

Institut Supérieur de Gestion et d'Informatique

October 2006 to October 2009
Best Of Class

Bachelor's degree in experimental sciences

Mly Driss 1st High school

September 2003 to August 2006
Interests

Strategy Games

  • Chess

Music

  • Jazz and blues
  • Classical
  • Folk

Sports

  • Karaté Shotokan
  • Equitation

Travel

  • Discover new cultures
  • Meet new people