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Badr ARHAD

Service Delivery Manager

Badr ARHAD
31 years old
Driving License
Professional Status
Employed
Available
About Me
Multilingual Delivery Manager certified on IT Project Management and IT Processes with more than 12 years of IT End to End professional experience (Customer, production and process management).

This End to End experience started on 2008 with Dell, as a technical engineer, climbing up the rungs helps to learn how to manage both of operational, functional teams and different customers on different scopes.

Once I had enough experience to manage big accounts, Atos hired me to support the account service team for one of the biggest, strategic and confidential account on 2014 for which I had to improve the different services starting from the service desk and Infrastructure perimeters.

Managing different teams (more than 100 engineers and fucntion support) on different countries with different cultures and on different scopes helped me to have a largest vision and collaboration.

Now I’m searching for new opportunities and new challenges to improve myself and provide my expertise, support and knowledge to other teams and companies.
Skills

ITIL OSA : Operational Support and Analysis

  • Incident Management
    Expert
  • Problem Management
    Expert
  • Change Management
    Expert
  • Service Desk Management
    Expert

PRINCE2® Practitioner Certificate in Project Management

  • Project Management
    Advanced

Technical Skills

  • Cloud Infrastructure and Services (Microsoft HyperV
    Microsoft Azure
    Amazone Web Services
    VMware)
    Advanced
  • System and Database Engineering (Microsoft Windows Server (All editions)
    Microsoft SQL
    Linux)
    Good
  • Business Intelligence
    Good