Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Badr ARHAD

Badr ARHAD

Service Delivery Manager

32 years old
Driving License
Employed Available
Multilingual Agile Delivery Manager certified on IT Project Management and IT Processes with more than 13 years of IT End to End professional experience (Customer, production and process management).

This End to End experience started on 2008 with Dell, as a technical engineer, climbing up the rungs helps to learn how to manage both of operational, functional teams and different customers on different scopes.

Once I had enough experience to manage big accounts, Atos hired me to support the account service team for one of the biggest, strategic and confidential account on 2014 for which I had to improve the different services starting from the service desk, applications scopes and then Infrastructure perimeters.

Managing different teams (more than 100 engineers and function support) on different countries with different cultures and on different scopes helped me to have a largest vision and collaboration.

Now I’m seeking for new opportunities and new challenges to improve myself and provide my expertise, support and knowledge to other teams and companies.
Skills

SAFe for Lean Entreprise

  • Organizational Agility
    Expert
  • Lean Portfolio Management
    Expert
  • Entreprise Solution Delivery
    Expert
  • Agile Product Delivery
    Expert
  • Team and Technical Agility
    Expert
  • Continuous Learning Culture
    Expert
  • Lean-Agile Leadership
    Expert

SCRUM (Certif. PSM)

  • Professional SCRUM Master
    Expert
  • SCRUM Master
    Expert

ITIL OSA (Certif.) : Operational Support and Analysis

  • Incident Management
    Expert
  • Problem Management
    Expert
  • Change Management
    Expert
  • Service Desk Management
    Expert

PRINCE2® Practitioner Certificate in Project Management

  • Project Management
    Advanced

Technical Skills

  • Microsoft Azure
    Expert
  • Amazon Web Services (AWS)
    Good
  • VMware
    Good
  • System and Database Engineering
    Good
  • Business Intelligence
    Good

Lean Management

  • Six Sigma Yellow Belt
    Advanced