Multilingual Delivery Manager certified on IT Project Management and IT Processes with more than 12 years of IT End to End professional experience (Customer, production and process management).
This End to End experience started on 2008 with Dell, as a technical engineer, climbing up the rungs helps to learn how to manage both of operational, functional teams and different customers on different scopes.
Once I had enough experience to manage big accounts, Atos hired me to support the account service team for one of the biggest, strategic and confidential account on 2014 for which I had to improve the different services starting from the service desk and Infrastructure perimeters.
Managing different teams (more than 100 engineers and fucntion support) on different countries with different cultures and on different scopes helped me to have a largest vision and collaboration.
Now I’m searching for new opportunities and new challenges to improve myself and provide my expertise, support and knowledge to other teams and companies.
Offshore/Service Delivery Manager
Since January 2020
Tower Service Manager (Infrastructure & Application)
to December 2019
Service Level Agreement management
Production Committees Management
Service Continuous Improvement
Services/People Management (114 FTE)
Service Desk Manager
to May 2016
People Management (45 FTE)
Continual Service Improvement Management
End users Satisfaction management
to November 2014
24/7 Service Level Agreement Management
People Management (40 engineers & Support and function supports)